In order to let you have the best doll, we strictly control the manufacturing process of the doll and double-check before delivery. When you receive your sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a good picture, don't use it, and contact us at [email protected] within 14 days. It has been confirmed that there is a quality problem with the product. We will return or replace the other doll.
Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee.we can't refund it if you have used the doll.
Allow 14 days (14 days or more) after signing to apply for a return.
If you don't cancel it before we ship it, and you want to refuse to get it, it will charge a 50% total amount. It's for the shipping fee. It will cost a lot to ship to your country. And if you want to ship it by yourself, it will be fine. You need to bear the shipping fee.
To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address. Your refund will be processed as soon as your items are received.
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.
These terms and conditions hereby shall be governed by the laws of the United Kingdom. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of the United Kingdom.